We are happy to answer any and all questions which come our way – and we hear some over and over again. Those are the ones we’ve included in this section of the website.
However, if you’re question isn’t listed, don’t hesitate to email us. If yours is an urgent need, please call.
| Question #1 | What is a funeral? |
| Answer: | A funeral is a time when friends and family gather to celebrate a life and mourn the loss of a loved one. They occur in cultures and societies around the world, and have deep personal and social significance. We know a funeral is the starting point of the recovery process and the first step toward healing. |
| Question #2 | How much does a funeral cost? |
| Answer: | The cost of a funeral depends entirely on your wishes for the funeral. Funeral costs are made up of professional services, charges for transporting the body and presentation of the body, casket costs, vehicle charges, and fees for the doctor, minister, or cremation. Personalizing a funeral is also a factor in the cost. While we have many options to help you memorialize your loved one in a meaningful way, those options all have costs attached. |
| Question #3 | Why are funerals so expensive? |
| Answer: | When compared to other major life cycle events, like births and weddings, funerals are not expensive. A wedding costs at least three times as much; but because it is a happy event, wedding costs are rarely criticized. A funeral home is a 24-hour, labor-intensive business, with extensive facilities (viewing rooms, chapels, limousines, hearses, etc.), these expenses must be factored into the cost of a funeral. Moreover, the cost of a funeral includes not only merchandise, like caskets, but the services of a funeral director in making arrangements; filing appropriate forms; dealing with doctors, ministers, florists, newspapers and others; and seeing to all the necessary details. Our funeral home is independently owned and operated with a modest profit margin. |
| Question #4 | How do I make funeral arrangements? |
| Answer: | You can call a funeral director to make an appointment or plan it online. We offer this service free of charge, and without obligation. |
| Question #5 | Can we have a non-religious service? |
| Answer: | Many families want a traditional religious service; however, we have seen a trend with families that want a more contemporary service. This contemporary service is often called a “Celebration of Life” and is a combination of many different elements that the family feels appropriate. Many times these services contain personal eulogies, video tributes, special music, and a life history. |
| Question #6 | What do funeral directors do? |
| Answer: | Funeral directors are listeners, advisors and supporters, caregivers and administrators. They make the arrangements for transportation of the loved one, complete all necessary paperwork, and implement the choices made by the family regarding the funeral. It is our job to make sure every detail of the funeral process is properly taken care of and help make this transition as easy as possible on the family. They have experience assisting the bereaved in coping with death. Funeral directors are trained to answer questions about grief, recognize when a person is having difficulty coping, and recommend sources of professional help. Funeral directors also link survivors with support groups in the community. |
| Question #7 | What is a pre-arranged funeral? |
| Answer: | A pre-arranged funeral is a funeral arrangement made prior to death. You can pre-arrange your own funeral or you can pre-arrange a funeral for a loved one. Pre-arrangement is a way for you to make sure your life is celebrated in a way that is meaningful to you. It also relieves your loved ones of the burden of arranging a funeral for you. |
| Question #8 | How to start the pre-arranging process? |
| Answer: | Just call to schedule a time or talk over the phone with a member from our friendly staff, and we will walk you through the different steps in the pre-arranging process. We offer this service free of charge with no obligation to our funeral home. |
| Question #9 | Do I have to fund the pre-arrangement? |
| Answer: | No, many families only want to talk and arrange for the type of services they feel appropriate when it is not such an emotional decision. Our funeral home keeps their wishes on file, so when something would happen to their loved one a lot of the tough emotional decisions have been decided. The main advantage of pre-funding your loved one’s service is that our funeral home guarantees the price of the funeral at the date of the pre-arrangement. (For more information, Reasons to Pre-Planning) |
| Question #10 | Is my pre-arrangement transferrable? |
| Answer: | By Missouri law a funeral home is only required to put eighty percent of your money on deposit. A funeral home can keep twenty percent of the money as an underwriting fee, but our funeral home puts all 100% of your money on deposit. If you would decide to transfer to a different funeral home then all of your money would be transferable. If you have a pre-arrangement with another funeral home and would like to transfer your policy to Freeman Mortuary then please contact us. This is possible and not as difficult as many families think. |
| Question #11 | How do I make funeral arrangements? |
| Answer: | You can call a funeral director to make an appointment or plan it online. We offer this service free of charge. |
| Question #12 | What purpose does a funeral serve? |
| Answer: | The funeral ceremony is a customary way to recognize death and its finality. This is a transition period for families and the funeral is a way to help with this transition and remember the life of your loved one. |
| Question #13 | What type of funeral service should I have? |
| Answer: | The answer to that question is very personal – how would you like it to be? A funeral service can be open to the public or accessible by invitation only. You can choose a large service or a small one. And, if you’re deeply religious, you can follow the liturgy of your faith. Perhaps you want something completely out-of-the-ordinary, and that’s possible too. Our funeral directors are trained to provide you with support and guidance to help you plan a funeral that truly reflects your needs and desires. |
| Question #14 | Can I personalize my funeral service? |
| Answer: | In a word, yes. We believe that each funeral should reflect the life of the deceased – and no two people are the same. We invite – no, we encourage –you to let us know exactly how you want you or your loved one to be remembered, and we will do our best to create a ceremony that will truly celebrate the life lived. |
| Question #15 | Why should we have a public viewing? |
| Answer: | Not every tradition encourages a public viewing, but we believe that they serve a purpose. In making a viewing part of your funeral service, you provide a certain amount of closure to all in attendance. This isn’t just our opinion; studies show that viewing the body helps everyone recognize the reality of death which is an important stepping stone in the grieving process. |
| Question #16 | What to do when someone dies? |
| Answer: | Our staff is available 24 hours a day, 365 days a year. If something happens to your loved one, no matter if it is 2:00 PM in the afternoon or 2:00 AM in the morning, please just pick up the phone and call our funeral home. We will come to where the death occurs and take care of walking the family through this difficult time. |
| Question #17 | What should I do if a death occurs in the middle of the night or on the weekend? |
| Answer: | It’s simple: call us. We are available 24 hours a day, 7 days a week. If you need immediate assistance, one of our funeral directors will be there. |
| Question #18 | What should I do if a death occurs while away from home? |
| Answer: | It’s comforting to know that our funeral directors can help you no matter where a death has occurred. We’ll take care of everything from bringing your loved one back home; to helping you arrange the service. All you need to do is call us. We’ll take care of the rest. |
| Question #19 | What happens if I have a problem with how a funeral was handled? |
| Answer: | If you’re not satisfied with how we attempt to resolve the issue, then you can reach out to the Federal Trade Commission (FTC) and/or our state licensing board. Consumer Response Center, Federal Trade Commission 600 Pennsylvania Avenue NW Washington, DC 20580 www.ftc.gov 1-877-FTC-HELP (382-4357). |
| Question #20 | Why have public viewings? |
| Answer: | Viewing is part of many cultural and ethnic traditions. Many grief specialists believe that viewing aids the grief process by helping the bereaved recognize the reality of death. Some families do not wish to have an open casket for the funeral or visitation. It is our recommendation that any family members, who would like closure with the open casket, be able to have that chance to help with the grieving process during a private family visitation before the start of the public visitation. What the family does during the public visitation deals with their personal preferences. |
| Question #21 | Why do we need an obituary notice? |
| Answer: | An obituary notice is helpful for friends and family of the deceased. It informs them that a death has occurred and gives them information about the service. Obituaries can be placed in newspapers and online. |
| Question #22 | What is included in an obituary? |
| Answer: | "Funeral arrangements are being made by the funeral home and will be announced at a later date." You may wish to add additional details, such as the names of any children, grandchildren and great-grandchildren, parents, other close relatives or special friends. You may wish to write about the deceased’s life, accomplishments and legacy. You may suggest preferred charities for memorial contributions and let people know if you would rather not receive flowers. |
| Question #23 | What is embalming? |
| Answer: | Embalming is the temporary disinfection, preservation, and restoration of the body. During the embalming process, the body is washed and dressed and cosmetics are applied. |
| Question #24 | Is embalming necessary? |
| Answer: | If the body has to be transported to a country that requires embalming, then yes, it is necessary. Otherwise the decision is up to you. Some religious traditions forbid embalming. If your religion allows it, we recommend embalming if there is a long wait before burial or cremation. |
| Question #25 | What is the purpose of embalming? |
| Answer: | Embalming sanitizes and preserves the body, delays the decomposition process, and enhances the appearance of a body disfigured by traumatic death or illness. Embalming makes it possible to lengthen the time between death and the final disposition, thus allowing family members time to arrange and participate in the type of service most comforting to them. |
| Question #26 | Is embalming required by law with earth burial? |
| Answer: | The only time embalming is required by Missouri law is when the family would like to view their loved one’s remains. Embalming is not required by Missouri law if the family would like to go with a direct burial where no one would view the remains. |
| Question #27 | What is involved in cremation? |
| Answer: | The casket or container is placed in the cremation chamber where the temperature reaches 1,400-1,800 degrees Fahrenheit. After approximately 2.5 hours, all organic material is consumed by heat and evaporation, and the bone fragments are left behind. These are known as the cremated remains, which are then carefully removed from the chamber and processed into fine particles to be placed in a container or urn for the family. |
| Question #28 | Do I need a casket if I choose cremation? |
| Answer: | No, you do not need to purchase a traditional casket. But, for sanitary reasons, crematories usually require a combustible, leak-proof, covered container. Commonly, a relatively-inexpensive cardboard cremation container is all you need to purchase. However there are other, more elegant options available as well. Visit our online cremation container showroom to explore your options. |
| Question #29 | Can I have a visitation period and a funeral service if cremation is chosen? |
| Answer: | By all means, yes. We encourage families to have a gathering – whether it’s a simple visitation, or a more elaborate funeral or memorial service – to support the bereaved and begin to mend the social fabric, torn by the loss of a member of the community. |
| Question #30 | What can be done with the cremated remains? |
| Answer: | The cremated remains can be interred in a cemetery plot or retained by a family member -- usually in an urn, scattered on private property or at a place that was important to the deceased. The cremated remains can be scattered at sea, or the skies above a special, well-loved place. You can also incorporate the remains into an artificial reef, to be lowered onto the sea floor. There, your loved one provides sanctuary for sea life for years to come. There are also elegant ways to memorialize a loved one using small amounts of the cremated remains, including art glass, oil paintings, and man-made diamonds. Or you can take a small amount of the cremated remains to include in a piece of cremation jewelry. Please view our online cremation keepsakes and jewelry selection for inspiration. |
| Question #31 | Is cremation a substitute for a funeral? |
| Answer: | No, cremation is an alternative to earth burial or entombment for the body's final disposition and often follows a traditional funeral service. |
| Question #32 | So, I've decided on cremation, can I still have a funeral or a viewing? |
| Answer: | Yes, quite often some sort of viewing precedes the actual cremation. We can assist you with the necessary information for a funeral with a cremation following or a memorial service. |
| Question #33 | If a loved one dies out of state, can Freeman Mortuary still help? |
| Answer: | Yes, we can assist you with out-of-state arrangements, either to transfer the remains to another state or from another state back to Jefferson City. Please call our funeral home for further information. |
| Question #34 | What happens when the deceased person has made no arrangements/Will/requests? |
| Answer: | It is then up to the next of kin to make the arrangements. In cases where there is no next of kin, then usually a friend, neighbor, minister, or the public administrator will assume the role. |